Effective Date: [18 Oct 2024]

At RailAmtrk, we aim to provide a smooth and hassle-free booking experience. We understand that travel plans can change, so we have established the following cancellation and refund policy. Please read the policy carefully before making any cancellations.

1. Amtrak’s Cancellation and Refund Policy

All train bookings made through RailAmtrk.com are subject to Amtrak's official cancellation and refund policies. Amtrak’s specific terms regarding cancellations, refunds, and ticket modifications will vary depending on your ticket type, fare rules, and travel itinerary. Please visit Amtrak’s official website for more details on their cancellation policies or refer to the terms and conditions during your booking process.

2. How to Cancel a Booking

If you wish to cancel your Amtrak train booking made through RailAmtrk, you can do so by contacting our customer support team at [email protected] with your booking reference number and details of the reservation.

Please note that cancellations made directly through Amtrak may not reflect immediately. It is recommended to contact our support team for faster processing.

3. Refund Eligibility

Refund eligibility will depend on the following factors:

• Ticket Type: Certain Amtrak fares, such as Saver or non-refundable fares, may not be eligible for a refund or may only be refunded as an Amtrak eVoucher.
• Time of Cancellation: Refunds may be subject to time-based restrictions. Cancellations made closer to the departure date may be subject to cancellation fees or reduced refund amounts.
• Special Cases: If your trip is canceled by Amtrak due to weather, service disruptions, or other reasons, a full refund may be issued without penalty.

4. Refund Process

Once your cancellation is processed, refunds (if applicable) will be issued to the original form of payment used during booking. Depending on your bank or payment provider, it may take up to 7-10 business days for the refund to appear in your account.

5. Non-Refundable Fees

While RailAmtrk does not charge additional fees for standard bookings, certain fees may be non-refundable in the event of a cancellation:

• Service fees charged by RailAmtrk (if any).
• Third-party processing fees (e.g., payment processing, currency exchange).

6. Changes to Your Reservation

If you need to modify your reservation (such as changing travel dates or times), please contact our customer support team at [email protected]. Any changes are subject to Amtrak’s policies and may involve additional fees or fare differences.